Privacy Policy

Fairgo Legal Services respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as relevant Victorian legislation including the Health Records Act 2001 (Vic) where applicable.

 

This Privacy Policy explains how we collect, use, disclose and protect your personal information.

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1. What Personal Information We Collect

 

We may collect personal information necessary to provide you with legal services, including:

• Your name, address, contact details, and identification documents

• Date of birth and gender

• Financial, employment, or health information (if relevant to your matter)

• Visa, residency or immigration details

• Information about legal matters you engage us for

• Communication records and notes from meetings, calls, or emails

• Website usage data (e.g. via cookies or analytics)

 

We only collect sensitive information (e.g. racial or ethnic origin, health, criminal history) where necessary and with your explicit consent, or as permitted by law.

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2. How We Collect Your Information

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We may collect personal information in various ways including:

• Directly from you (in person, phone, email, online forms)

• Through your authorised representatives

• From public records and government agencies

• Via our website (when you contact us, subscribe to updates, or submit an enquiry)

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3. Why We Collect Your Information

 

We collect and use your information for purposes including:

• Providing legal advice and representation

• Identifying and communicating with you

• Complying with our legal and professional obligations

• Billing and administrative purposes

• Managing and improving our services

• Handling complaints and enquiries

 

We will not use or disclose your personal information for purposes unrelated to those above unless required or authorised by law or with your consent.

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4. Disclosure of Your Personal Information

 

We may disclose your personal information to:

•   Courts, tribunals, or regulatory bodies where required

• Other legal practitioners or professionals assisting in your matter

• Government departments (e.g. Department of Home Affairs)

• IT, administrative or file storage service providers

• Law enforcement where legally obliged

 

We do not disclose personal information to overseas recipients unless required for your legal matter and only with appropriate safeguards.

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5. Data Security

 

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Secure storage (physical and electronic)

• Access restrictions within our practice

• Encryption and secure communications

• Regular data backups and firewall protection

 

If we no longer require your personal information, we securely delete or de-identify it in accordance with legal requirements.

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6. Access and Correction

 

You have the right to request access to your personal information or ask us to correct it if it is inaccurate, out-of-date, or incomplete.

 

To request access or correction, contact us using the details provided. We may ask you to verify your identity. We will respond within a reasonable time and advise you of any applicable fees (if any).

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7. Website and Cookies

 

Our website may use cookies or tracking tools to improve user experience and analyse traffic. These tools do not identify you personally unless you submit your information to us.

 

You may disable cookies in your browser settings.

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8. Complaints

 

If you believe your privacy has been breached, please contact us in writing. We take complaints seriously and will respond promptly.

 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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9. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in law or our practice. The most current version will always be available on our website.